Refund & Return Policy

1. Delivery Condition Guarantee

If household groceries arrive damaged, leaking, or incomplete, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund.

We stand behind the quality of our curated selection of everyday essentials from trusted brands. If you are not satisfied with your purchase, we are here to help.

2. Standard Returns

You have 30 calendar days to return eligible unused items from the date you received them. Items must be unused, in original packaging, and accompanied by your order number from PICKNOW MART.

• Eligible items: Unused products in original packaging with your order number.
• Ready to start: Have your order number and email ready—our team will guide next steps.

3. Items We Cannot Accept Back

• Items opened, used, or missing original packaging (unless defective on arrival).
• Final-sale items or products marked non-returnable on the product page.
• Items damaged by misuse after delivery.
• Returns shipped without authorization from our team.

4. Refunds & Replacements

Once we approve your request, we initiate a refund to your original payment method within 5–7 business days, or ship a replacement when available.

Photo documentation of damaged or missing items helps us resolve claims faster.